Frequently Asked Questions (FAQ)

FAQs about Driver Easy:

FAQ 1: What if I forget / don’t receive my Driver Easy license key after purchase?

Don’t panic. There are two ways to retrieve your key: First you can go to https://www.drivereasy.com/resend-license-key/ and follow the instructions to have your key resent to your email.

Second, you can directly contact Driver Easy support with your order ID or the email address you used to purchase Driver Easy license key attached and they will help you find your key quickly.

FAQ 2: Does Driver Easy offer help or support?

Yes. We have an expert support team. With their expertise, they can help you solve any problem when you are using Driver Easy and fix any issue that occurs on the program. If you have any questions, feel free to contact our support team. You will get answers very soon.

FAQ 3: How can I request a refund when I find Driver Easy doesn’t satisfy me?

We provide our customers with a “100% product quality guarantee”, a “100% service satisfaction guarantee”, as well as a 30-day “100% money back guarantee”. If for whatever reason you are not satisfied with our program, you can just go to our refund request page and request a full refund within 30 days of your purchase.

FAQ 4: How long are a Home / Business License and a Technician License valid for?

A Home / Business License is valid for 1 year. With this license, you can use Driver Easy Professional on 1 / 3 / 10 / 50 / 100 computers depending on which plan you’re choosing, and you can install or uninstall it for an unlimited number of times.

A Technician License is valid for 3 years. With technician license, you can activate 50 / 100 / 200 / 300 PCs for 3 days each depending on which plan you’re choosing. That means your license will expire either three years after your purchase or after you use up your quota of activation.

FAQ 5: Will Driver Easy automatically renew my license and charge me for it once the license expires?

No. We will NEVER auto-renew your license without your consent. We will notify you via email a month before the license expires. And once it does, Driver Easy will prompt a message telling you that you need to renew your license before you can go on using it. You will always have a full say in deciding whether to renew your own license or not. We’re now offering a limited-time sale for license renewal. You can continue enjoying Driver Easy at the half of the original price. Why not giving it another try?

FAQ 6: What is the Home / Business License?

The Home / Business License is for home or business users. With the Home / Business License, you can activate the Pro version of Driver Easy, which is a massive time-saver. You can update all your drivers with just one click, get faster driver download speeds and a whole lot more…. Users with the Home / Business License enjoys the 30-day money back refund policy.

FAQ 7: What is the Technician License?

The Technician License key is for computer technicians or computer repair shops. A Technician License is valid for 3 years. With technician license, you can activate 50 / 100 / 200 / 300 PCs for 3 days each depending on which plan you’re choosing.

FAQ 8: What happens when the license expires?

If your license of Driver Easy Pro expires, a window will pop up and tell you that you should renew your license before you can continue using the Pro version.

We offer our customers license renewal services. You can renew your license when it is about to expire in order to keep enjoying the services provided by Driver Easy. Now we are offering a limited time offer – 50% discount – on license renewal! Please check the guide https://www.drivereasy.com/help55/renew-license-key/ for more details on how to renew your license.

FAQ 9: What is Driver Easy?

Driver Easy is a driver updater tool developed by us, Easeware Technology. It is designed to help you update and maintain the device drivers on your computer. It is supported by a database of over 8 million drivers. It can quickly scan the device drivers that need to be updated, and download them from the database. All can go smoothly and easily with Driver Easy. It’s no-brainer.

FAQ 10: Is Driver Easy free?

There are two different versions for Driver Easy: a Free trial and paid Professional version. Visit our home page to compare these two versions.

FAQ 11: Does Driver Easy stay up to date?

Yes! We update Driver Easy pretty much every day, with new drivers, new features and regular improvements to the user experience.

FAQ 12: What does the paid version give me that the free version doesn’t?

With the paid Professional version of Driver Easy, you can:

FAQ 13: Is Driver Easy Safe?

Yes. We use only genuine drivers, straight from your hardware manufacturer. So they’re exactly the same drivers you’d find if you sourced them from the manufacturer yourself. The big difference is we thoroughly test them – on hundreds of computers, with all the most popular combinations of hardware and software – before including them in Driver Easy. Most are also officially certified by Microsoft as ‘Compatible with Windows’ – if their manufacturers chose to put them through Microsoft’s rigorous Windows Hardware Quality Labs testing process.

FAQ 14: Where are the drivers of Driver Easy from?

We use only genuine drivers, straight from your hardware manufacturer. And we employ a strict testing process to ensure they’re safe, stable, robust, up-to-date, and compatible with Windows and all the most popular combinations of hardware and software. In doing so, we hope to free our customers from the risk of malicious drivers.

FAQ 15: What if I’m not satisfied with Driver Easy?

Driver Easy comes with a 100% money-back guarantee. If, for any reason, you’re unhappy with the program, simply send it back within 30 days, and we’ll give you a full refund, no questions asked.

FAQ 16: What is an “Unplugged” device?

An “Unplugged device” is a device that was previously connected to your computer but is now disconnected. Driver Easy will identify the devices, like printers, mobile devices, USB drives, etc., that have been unplugged from your computer. If their drivers need to be updated, Driver Easy will put them in the “Unplugged Devices” section in the list of the scan result.

FAQ 17: How to use Driver Easy portable version?

Please go to https://www.drivereasy.com/knowledge/use-drivereasy-portable-version/ to learn the details about how to use the Portable version of Driver Easy.

FAQs about drivers:

FAQ 1: What is a driver?

Driver, or device driver, is a program that makes your computer and hardware devices attached work together. A driver runs on your operating system, and enables it to communicate with the hardware devices you use. A hardware device won’t fully function if its driver hasn’t been properly installed on your computer.

FAQ 2: Why do I need the latest drivers?

The latest versions of drivers helps you maintain the stability and improve the performance of your computer. Manufacturers release new device driver updates to resolve your computer problems by fixing bugs on the old versions. They also add supports for those newly released devices and technologies to the new drivers so you won’t get trouble installing new components or programs.

FAQ 3: Can’t I just update my drivers manually?

Yes, you can. You can spend some time finding the correct drivers and installing them on your computer. But it can take huge time and energy: you need to get the right devices and vendor IDs before you can update the correct drivers. And you may encounter devices you can’t identify or your computer can’t recognize, which can be very troubling. It is recommended that you seek help from a good driver tool to do all the work for you.

FAQ 4: Doesn’t Windows Update keep my drivers up to date?

No. Windows isn’t good at identifying outdated drivers. Particularly Windows 10. It categorizes driver updates as either ‘critical’, ‘automatic’ or ‘optional’. And it doesn’t usually concern itself with the ‘optional’ ones. So long as you have the necessary ‘critical’ and ‘automatic’ updates, it’s happy. It won’t, for example, install a new ‘optional’ update, if it already has an old ‘critical’ update installed. Here’s a quote from Microsoft itself:

“Windows ranks critical or automatic drivers highest. If a matching driver is not found, WU looks next for optional drivers. As a result, an older critical driver of otherwise equal rank takes precedence over a newer optional driver.”

But all driver updates are important, even when Windows calls them ‘optional’. If they weren’t, the hardware manufacturers wouldn’t go to all the trouble of coding and releasing them. Sometimes these ‘optional’ updates include just a new, nice-to-have feature. And you can arguably do without that. But sometimes it’s an important bug fix – perhaps the old driver is causing your device to stop working or your computer to crash. Windows often categorizes these updates as ‘Critical’, but definitely not always.

So when Windows fails to install a new ‘optional’ driver update, just because it has an older ‘critical’ one already installed, it’s doing you a disservice. You’re definitely missing out on functionality, and you may be suffering through completely unnecessary computer problems!

Driver Easy works differently. It flags and installs ‘critical’ and ‘automatic’ driver updates, just like Windows. But it doesn’t stop there. Once they’re installed, it also installs the ‘optional’ driver updates whenever they’re available. And it does all of that automatically, for every device. So you know your drivers are always truly up-to-date, and you’re far less likely to experience computer problems.

FAQ 5: Can’t I just check Windows Device Manager to see if I need to update my drivers?

No. Windows Device Manager doesn’t tell you when a driver is out of date; it only tells you when a driver is missing or faulty. That’s what it means when you see this:

Unfortunately, there’s no flag to tell you when the driver is simply out of date. To find out if Windows thinks a driver is out of date, you have to right-click on each device and click ‘Update driver’. (When you look at how many drivers your computer has, you’ll see why this isn’t a very friendly way of doing things…)

And even when you do click ‘Update driver’ for every device, you’re still relying on Windows correctly identifying when a driver is out of date. Unfortunately, as described in the previous question, this is something Windows isn’t very good at.

So even if you manually update every driver with Device Manager, you usually still won’t get the latest driver for every device.

Driver Easy works differently. It flags and installs ‘critical’ and ‘automatic’ driver updates, just like Windows. But it doesn’t stop there. Once they’re installed, it also installs the ‘optional’ driver updates whenever they’re available. And it does all of that automatically, for every device. So you know your drivers are always truly up-to-date, and you’re far less likely to experience computer problems.

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